Refund Policy

Last updated: July 30, 2026

This Refund Policy explains the terms under which FOREX Trade & Crypto Consulting ("FTCC") issues refunds for membership purchases. It should be read alongside our Terms of Service.

14-Day Money-Back Guarantee

We want new members to feel confident in their decision to join FTCC. If you are not satisfied, you may request a full refund of your first paid month on any membership tier — Foundation, Growth, or Accelerator — within 14 calendar days of your initial payment. This guarantee applies once per member and to the first billing period only.

How to Request a Refund

To request a refund under the 14-day guarantee, please submit a request through our contact form within 14 days of your original purchase. Please include:

• The name and email address used to sign up for your membership
• The membership tier you purchased (Foundation, Growth, or Accelerator)
• The approximate date of your purchase
• A brief reason for your refund request (optional, but helpful for our records)

We review refund requests submitted through the contact form and will confirm the outcome of your request as promptly as possible.

How Refunds Are Issued

Approved refunds are issued to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer's processing times.

What Is Not Refundable

The following are not eligible for a refund under this policy:

• Any payment made outside of the 14-day guarantee window
• Partial months of membership after the 14-day window has passed
• Renewal periods that have already begun, including subsequent monthly billing cycles
• Annual membership plans once more than 14 days have passed since purchase

Cancellation

You may cancel your membership at any time by submitting a request through our contact form. Cancelling your membership stops all future billing beginning with your next scheduled billing date, but it does not retroactively refund any amount already paid for the current or prior billing periods, except where the 14-day money-back guarantee applies. You will continue to have access to your membership through the end of the period you have already paid for.

Chargebacks

If you have a billing concern, we ask that you please submit a request through our contact form first so we can review and attempt to resolve the issue directly before you initiate a chargeback or payment dispute with your bank or card issuer. Initiating a chargeback without first contacting us may delay resolution and can result in suspension of your membership access while the dispute is reviewed.

Questions

If you have questions about this Refund Policy, please reach out through our contact form.

This policy is provided for transparency and general informational purposes and does not constitute legal advice.